Partner Terms of Service

These Partner Terms of Service (“Partner Terms”) form a binding agreement between Francton Limited, operating as Garisea (“Garisea,” “we,” “us”), and the business or individual who registers a partner account on the Garisea Partner dashboard at partner.garisea.com (“Partner,” “you”).

“Partner” means any business that registers a partner account — a bank or lender, an insurer, a service centre or garage, a detailing or tyre business, an auto-parts store, an energy company, or any other automotive business. By creating a partner account, paying for a subscription, add-on or pack, or otherwise using the partner dashboard, you accept these Partner Terms. If you don't accept them, don't create an account.

These Partner Terms are in addition to, not in place of, the customer-facing Terms of Service and Acceptable Use Policy at garisea.com. Where the two conflict on partner-specific conduct, these Partner Terms govern.

To open and operate a partner account, you must:

• Be at least 18 years old and legally capable of operating a business in Kenya in your relevant sector.
• Be the business owner, an authorized signatory, or a staff member with written authority to bind the organization.
• Provide a valid business registration certificate (required), and where requested, a KRA PIN and an ID document. Full name, business name, physical address, contact phone, and contact email are also required.
• Hold all licences and regulatory approvals required for your business category — in particular, Finance partners must hold the relevant lending or credit-provider authorizations, and Insurance partners must hold the applicable insurance-business licences under Kenyan law.
• Not have been previously suspended or banned from Garisea for fraud, misrepresentation, or repeated Acceptable Use violations.

Activation is admin-approved. Sign-up creates a pending account. A Garisea moderator reviews each submission (typically within 24 hours) and approves, requests additional information, or rejects. You can complete your profile while pending, but you cannot receive customer leads or appear in the Garisea directory until your account is active and you have a paid plan (§7).

Activation is not a guarantee of indefinite access — we may suspend or close accounts at any time per §14 below.

A partner account is for a single business. If your business has several locations, you can add them as branches of your account (below).

You can sign in using email + password, Sign in with Google, or Sign in with Apple. You're responsible for keeping your credentials confidential and for every action taken under your account. Notify us immediately at [email protected] if you suspect unauthorized access.

We temporarily lock the account after 5 failed login attempts in 30 minutes and notify you by email. Sustained suspicious login activity (impossible-travel, brute force) may trigger a longer lockout pending review.

Team seats and branches. You can add staff seats and branches yourself under Settings → Team and Settings → Branches, up to the limits of your plan shown in Billing. Each person you invite gets their own seat and login, with one of the roles offered to your category — owner, manager, branch manager or agent. Categories that don't receive customer enquiries (§4) are offered owner and manager seats only. A branch manager manages the agent seats in their own branch. Your account's own login is not a seat. Seats can't close the account or change its login email or password.

You are responsible for everything done through the seats you create, and for removing a seat when someone leaves. Sharing your dashboard credentials with anyone outside your organization (third-party agencies, off-platform brokers, “ad-management” vendors) is prohibited — give each member of your staff their own seat instead.

When you register, you choose the category that describes your business. Your category decides which features, lead types, and subscription plans (§7) are available to you:

• Finance — banks, lenders, and credit providers offering vehicle financing. Customers reach you through financing quote requests. If your plan includes recovery listings, you can also sell vehicles you have repossessed (§13A).
• Insurance — insurers and brokers offering motor vehicle insurance. Customers reach you through insurance quote requests.
• Service Centre — garages, workshops, and service providers offering vehicle maintenance, repairs, or inspections. Customers reach you through the Enquire form on your directory profile.
• Detailing, Wraps and PPF — detailing, wrapping and paint-protection businesses. Customers reach you through the Enquire form on your directory profile.
• Tyres — tyre retailers and fitment centres. Customers reach you through the Enquire form on your directory profile.
• Auto Parts — retailers and distributors of vehicle parts and accessories. Customers reach you through the Enquire form on your directory profile.
• Energy — energy companies serving motorists. Energy partners get a directory listing and advertising, and customers reach you through the Enquire form on your directory profile. Energy partners can also list their charging points on Garisea's charging page. You're responsible for keeping each point's address, connectors and hours accurate, and for confirming them regularly; buyers see when a point was last confirmed. Every new point, and every edit to one, is reviewed before it appears, and we may decline, hide or retire a point.
• Other — other automotive businesses. Other partners get a directory listing and advertising; there is no customer enquiry form, but claims on your new-owner offers (§13) reach your Leads page. An account with no category is treated as Other.

Plans by category. Each category is offered its own group of plans. Finance and insurance partners have one group; service centres, detailing, tyres and auto parts partners have the service and care plans; and energy, auto parts, tyres and other partners have the brand plans. Auto parts and tyres partners can choose from either of their two groups. Your category decides which plans you can buy; it never removes you from a plan you already have.

Owned surfaces. Some brand plans let you hold a sponsored surface on Garisea, such as the running-cost estimate, the charging page or the maintenance guides. Holding one buys attribution only: your name appears on the surface, labelled as its sponsor, and the surface names the source of its figures separately. It never changes the order of anything on it, and it never lets you supply or change the figures it shows, which Garisea maintains. We may pause a surface, or hide its figures, while its data is out of date.

To change your category after activation, contact [email protected] — category changes may require re-verification and moderator review.

The dashboard tracks a server-driven profile-completion checklist (business identity, contact channels, physical address, verification documents, and service/product information). Customers see signals from this checklist — the verified-partner badge, contact-channel pills, and business photos. Incomplete profiles are deprioritized in directory ranking and may not be eligible for promoted placement surfaces. Completing the checklist is your responsibility and our recommended path to a fully functional account.

Your public page address. You set your public page address (the link to your partner page on garisea.com) once, when you first choose it. After that, only Garisea can change it, because changing it loses its search ranking and breaks printed and shared links. To ask for a change, use Request a change next to the address on your profile and we'll handle it as a support ticket. When we move an address, the old link keeps working and redirects to the new one. We may also change an address that is misleading, infringes someone's rights or breaks these Partner Terms.

Garisea operates a multi-tier verification badge catalog. Badges signal trust to customers and are issued by Garisea's trust & safety team after it reviews the business documents you submit (such as your business registration certificate, KRA PIN certificate or an ID document). While you hold an active badge, customers see you as verified. A badge isn't a guarantee of your services or conduct.

• Badges carry an annual fee and a review. You apply for a badge from the Verification page in your dashboard. Each badge has an annual fee, shown before you apply and fixed at that price when you apply. Applying doesn't guarantee the badge: our trust & safety team reviews every application and the documents with it, and may refuse it; a refused application is not charged. The annual fee is taken from your Garisea wallet when the badge is approved, and again at each yearly renewal. An approved badge runs for one year from approval.
• If your wallet is short at approval. The badge is approved but not yet active: it shows as awaiting payment, and it goes live by itself as soon as your wallet holds enough — any top-up or other credit settles it, and a daily run catches anything missed. We don't review your application again.
• Yearly renewal. We take the fee again on the badge's anniversary, at the price shown for that badge then. If your wallet is short that day, the badge keeps running for a grace period of at least 7 days; any credit during grace pays it at once, and the badge keeps its original anniversary, so grace adds no days. If the fee is still unpaid when grace ends, the badge lapses and you are no longer shown as verified until you buy it again. We remind you 30, 7 and 1 days before each renewal, and again during grace. A badge granted before badge fees began is never charged for a year that has already run: it starts paying from its next anniversary, and only after we have told you in advance.
• Badges can be revoked. Any badge can be removed at any time for cause — fraud, repeated AUP violations, sustained poor customer satisfaction, or false statements made during the verification process — without refund. If we remove a badge for any other reason, we may refund the unused part of its annual fee, or all of it, to your wallet.
• Badges do not transfer. If your business changes ownership or rebrands, the badge does not automatically carry over. Notify [email protected] so we can revalidate.
• No false display. You may not display a badge (in marketing, on your own website, on signage) that Garisea has not granted you, and you may not modify the Garisea logo or badge artwork.

Garisea offers partner subscription plans by business category (§4), and you can buy only the plans offered to your category. Every plan is paid — there is no free partner plan and no free trial. You are listed in the partner directory, receive new leads and your ads serve only while a paid plan is active; without one you keep access to your dashboard, billing and history.

Every partner plan includes unlimited enquiries. Plans differ by visibility and advertising reach, never by a lead count — there is no lead quota or monthly lead allowance.

Plan names, benefits, limits (such as staff seats and branches), and monthly, quarterly and annual prices are shown in the dashboard's Billing section before you commit. We may update plans from time to time; price changes apply only as set out in §12, and material changes to the benefits of a plan you are on are notified per §24.

Named Garisea contact. Every partner plan includes a named Garisea contact — a person at Garisea you can go to about your account. We don't promise a particular response time.

First-payment bonus month. Partner plans do not include a free trial. Instead, the first plan purchase on your partner account covers the billing cycle paid for plus one bonus month, whatever the cycle — monthly (1 + 1 months), quarterly (3 + 1) or annual (12 + 1) — as shown on the plan before you pay. The bonus covers the plan only, not add-ons (§8). It is given once per partner account, for the life of the account: renewals and plan changes do not carry it, and it is not given again if your first purchase is refunded under the cooling-off below.

Plan changes. An upgrade — a plan with a higher monthly price, or the same plan on a longer billing cycle — starts at once and is charged at the new plan's full price for a full billing cycle. Your plan then runs to the later of your current period end and one full cycle from the day you upgrade. Time left on your current plan is not refunded, and it is not carried over to the new plan: for example, if you upgrade 10 days into a monthly plan, the other 20 days are not returned. A downgrade takes effect at your next renewal and is charged then, at the lower plan's price. Nothing is charged when you ask for a downgrade, and you can cancel it before your renewal date. Choosing the plan and cycle you already have is not a change and is not charged. If a downgrade reduces your advertising capacity below what you are currently using, active placements are adjusted accordingly (not deleted) and can be restored after you upgrade again.

Cancelling. You can cancel from Billing → Subscription at any time. Cancelling stops the next renewal charge: your plan stays live until the end of the period you have paid for, and no part of that period is refunded — there are no pro-rata refunds. Until the period ends, the Keep my plan button on Billing → Subscription reverses the cancellation: nothing is charged, and your plan renews on its original date. When the period ends, the plan lapses, with the effects set out in §12.

Cooling-off on your first plan purchase. If you change your mind about the first plan you buy on your account, you can ask for a full refund within 7 days of buying it; the plan then ends. Renewals and later purchases are not covered — to avoid a renewal charge, cancel before your renewal date. Our Refund Policy (§3.1) sets out how it works.

You can add optional extras to a paid plan from Billing. The add-ons offered to you, and their prices, depend on your category and plan and are shown in Billing before you buy.

• Price and billing. Add-ons are priced per month and charged for every month of your billing cycle, with no discount for longer cycles. They are charged in the same payment as your plan, each on its own invoice line, at the price shown when you buy them.
• When they start. An add-on you choose when you buy a plan starts at once. An impressions, recovery listings, first-look or Data Insights add-on you add part-way through a billing period also starts at once: we charge your wallet for the days left in the current period (pro-rated by calendar day, East Africa Time, counting the day you add it), and from your next renewal it renews at its full price with your plan. An extra guide or sponsor week you add part-way through a period, and any add-on you reduce or remove, takes effect from your next renewal.
• Bonus month. The first-payment bonus month (§7) covers your plan only; add-ons are charged for the cycle you pay for.
• Credits expire with their period. Add-ons that give credits — extra guides and sponsor weeks — give them for the period paid for, and credits you haven't used by the end of that period expire. A sponsor-week credit must be booked for a week that starts inside its period. If you cancel a sponsor-week booking before its week starts, the credit comes back.
• Impressions add-ons. At the start of each paid period — when you buy the add-on and at each renewal — we add its monthly impressions, times the months in your billing cycle, to your pack balance. If you add it part-way through a period, we add impressions for the days you paid for, pro-rated in the same way as the charge. Unlike other add-on credits, those impressions never expire: they stay in your pack balance, even if your plan lapses, until your ads use them.
• Extra sites. Plans that offer extra sites let you add sites at the monthly price shown in Billing. A site can be used as soon as you add it and is billed in arrears at your next renewal, on its own invoice line. Removing a site takes effect at your next renewal. Extra sites end if you move to a plan that doesn't offer them or your plan lapses.
• First look (finance and insurance). A first-look window — included with some plans, or bought as an add-on — gives you, on the days allocated to you, a short exclusive period to take up new finance or insurance enquiries from customers who haven't chosen a particular lender or insurer. The length of the window is shown on the plan or add-on. Days are shared by rotation among the partners entitled to first look and are planned a week ahead. A customer who chooses a particular partner always reaches that partner. The first-look add-on isn't offered where your plan already includes a window at least as long.
• Recovery listings (finance partners). The recovery listings add-on lets your owners and managers list vehicles your organisation has repossessed (§13A). It sets how many recovery listings can be open at a time; the number is shown in Billing. If the add-on ends, you can't open new recovery listings, but listings already open stay live and run to their closing date.

Sponsor weeks included with a plan. Some plans include sponsor weeks on a sponsor card — for example, one a month or one a quarter, as shown on the plan. You book each week yourself; we never book one for you. A week you haven't booked by the end of its month or quarter lapses, and we remind you 7 days before. Sponsor cards are booked first come, first served. If you downgrade, you keep the current month's or quarter's week; if your plan lapses, unused weeks are removed, but weeks already booked still run.

On top of your plan, you can buy prepaid packs:

• Ad Packs (all partner categories) — impressions added to your pack balance. Your ads use your plan's included impressions first and your pack balance after that, and reservations (§10) are paid from your pack balance.
• Lead Packs — not sold to partners. Every partner plan includes unlimited enquiries, so there is no lead quota for a pack to top up.
• Takeover Packs — no longer sold. Takeovers are now reserved with impressions (§10).

Pack credits do not expire and are not lost when you change or cancel your plan — they stay on your account until used. Credits that come with a plan period are different: your add-on credits and plan sponsor weeks (§8) belong to their period and expire at its end, without carrying over. Your plan's included views (§10) reset each calendar month, except that views we couldn't deliver carry into the next month once. Once any credit from a pack has been used, the pack can no longer be refunded. See our Refund Policy for the full pack-by-pack refund rules.

Packs do not unlock plan features — they add to the relevant balance. For example, an Ad Pack adds impressions but does not change your subscription plan or grant a badge.

You can advertise on Garisea while a paid plan is active; your ads stop serving when it lapses (§12). The ad formats and placements open to you — directory sponsored slots, search and display ads, sponsor cards and takeovers — depend on your category and plan, as shown in Billing.

• Creative compliance. All ad creatives you submit must be accurate, not misleading, and compliant with the Acceptable Use Policy and Kenyan advertising standards. Garisea reserves the right to reject or remove non-compliant creatives.
• Included views. Your plan may include views (impressions) for each calendar month (Nairobi time), shown on the plan in Billing. This is an allowance, not a guarantee: your plan can spend up to that number of seen views in the month. How many your ads actually receive depends on live traffic to the placements and on your ads, their targeting and schedule. A view is counted only when your ad is displayed to a viewer, not when it is merely loaded. Included views reset at the start of each calendar month (Nairobi time). Views we couldn't deliver carry into next month. For the days your ad was running, your plan was due its monthly views multiplied by those days and divided by the days in the month; whatever of that we didn't deliver is added to the next month. Carried views are used first — before that month's included views and your pack balance — expire at the end of that month, and never carry over a second time. Views not used because your ad was paused, waiting for approval, or ended don't carry over — the space was held for you all month. Carrying starts with October 2026's views, added on 1 November 2026; nothing earlier is credited. We calculate each plan's allowance from its list price, using a rate we set and may change; a change that lowers your allowance applies from your next renewal, and one that raises it applies at once.
• Reservations. Some placements — for example, takeovers, the welcome interstitial and exclusive positions on a page — can be reserved for set dates. A city takeover can be reserved by any partner, for any city. A reservation is paid for once, when you book it, in impressions from your pack balance — never from your plan's included impressions. On an ad that is already approved it goes live at once; a moderated placement, or a reservation on an ad still in review, goes live when the review approves it. If we reject the ad or decline the booking, the reservation is cancelled and the impressions for its unused days come back to your pack balance — all of them if it had not started. You can cancel a reservation yourself at any time — there is no cut-off before it starts. A reservation that hasn't started returns all its impressions; one in progress returns the impressions for the days remaining. They go back to your pack balance, never to your wallet, and the ad stops serving in that position. A sponsor week booked with an add-on credit returns the credit only if its week hasn't started.
• No guaranteed results. Garisea does not guarantee a number of impressions, clicks, leads or sales from advertising.
• Finance and insurance advertising. Finance and Insurance partners must ensure that any advertised products, rates, or terms are accurate and permitted under applicable Kenyan financial-services or insurance regulations. Garisea does not verify regulatory compliance of ad content — that responsibility rests solely with you.

Auto top-up of impressions. You can choose to buy impressions automatically. Auto top-up is off unless the account owner turns it on in Billing, chooses an Ad Pack and sets a monthly limit. While it is on and you have a paid plan, we buy the chosen pack from your wallet whenever your remaining impressions fall below the level you set (20% of the chosen pack unless you change it, and never more than one pack), or a booking needs more impressions than you have. Auto top-up never spends more than your monthly limit in a calendar month (Nairobi time). If your wallet can't cover the pack, nothing is bought and we let you know. You can change the settings or turn auto top-up off at any time; packs already bought are not reversed. Each purchase is invoiced like any other.

Every partner account has a single Garisea wallet that holds prepaid balance and pays for your plan, add-ons and packs.

• Top up through iPay. Top-ups started from Billing → Wallet are processed by iPay, Kenya's licensed payment service provider, through M-Pesa, Airtel Money, card, PesaLink and the other channels iPay offers. The minimum top-up is KSh 5,000. Funds reach your wallet within minutes of iPay's confirmation. Garisea does not see, store, or process card numbers or M-Pesa PINs — only the payment outcome.
• Bank transfer. You can also pay by bank transfer. Our billing team records the transfer against your account, credits your wallet and issues a receipt. A transfer can pay a pro-forma (§12) or buy a plan or pack in the same step, and it settles a renewal waiting in grace at once. Because transfers are recorded by hand, they take longer to reach your wallet than an iPay top-up.
• VAT is added at top-up. VAT is charged when money goes into your wallet, not when you spend it (§12): type 5,000, pay 5,800, and your wallet receives 5,000. Balance you held before this change spends as it is, with no VAT added.
• What is charged automatically. Two things are charged from your wallet without a new confirmation: your plan renewal (§12), and auto top-up if you turn it on (§10). Everything else — plans, add-ons, packs and reservations — is bought only when you confirm it. The dashboard may suggest an upgrade or a pack when you reach a limit, but nothing is bought until you confirm.
• Refunds and withdrawals. Your wallet balance is platform credit, not a cash deposit, and it can't be withdrawn on demand — except that a balance left when you delete your account is paid back to you (§21). Refunds are paid into your wallet at once. If you ask, Garisea may pay a refund out to you by bank transfer, at its discretion. We never reverse card or M-Pesa payments. Our Refund Policy sets out the details.

• Prices exclude VAT. All amounts are in Kenya Shillings (KES) unless explicitly marked otherwise. Prices exclude VAT and are shown as “KES X + VAT”. VAT is charged when you top up, on top of the amount added to your wallet: to add KSh 5,000 at today's rate you pay KSh 5,800, and your wallet receives KSh 5,000. Your wallet balance is therefore net of VAT and fully usable — paying for a plan, add-on or pack from it adds no further VAT. If you buy something your wallet can't fully cover, you pay the shortfall plus VAT on it. A bank transfer is treated the same way: the VAT is taken out of the amount you send, and your wallet receives the rest. The rate is the one set by Garisea under KRA rules — currently 16% — and it follows any change in the law.
• VAT-exempt accounts. If your business is exempt from VAT, give us your exemption certificate number and its expiry date through a support ticket from your dashboard (Support). While the certificate is valid, your top-ups carry no VAT and your invoices read “VAT exempt, cert. no. X”. VAT applies again once the certificate expires, unless you give us a renewed one.
• Invoices and receipts. Each purchase of a plan period, add-on or pack generates an invoice, and each payment a receipt, with a unique reference and your KRA PIN (if provided). Invoices show the price, the VAT on it, and that the VAT was paid at top-up (or the exemption line above). You can view and print them from Billing → Invoices and Billing → Receipts; there is no separate PDF download. Keep them for your own KRA filings.
• Pro-formas. About 14 days before each renewal we email a pro-forma to the billing email under Billing → Details (or your login email if you haven't set one), so your finance team can arrange payment. It carries the purchase-order (PO) number saved under Billing → Details, which you can change for a single pro-forma. If the renewal amount changes, we void the pro-forma and send a replacement. A pro-forma is not a tax invoice: your wallet is still charged on the renewal date, and a bank transfer against the pro-forma settles the renewal. We don't issue pro-formas for cancelled or lapsed plans. A pro-forma asks for the full amount including VAT; if your wallet already holds part of it, the pro-forma also shows the smaller amount that covers only the difference.
• Price changes. A price never changes during a period you have paid for. Renewals are charged at the price you last paid for your plan — after a downgrade, at the price of the plan you moved to, as it was when you chose it — and a change to a plan's list price applies to purchases made after the change. We may, however, move a plan to a new price band as the audience it reaches changes. A higher price band applies to you only from the first anniversary of your plan's start date that is at least 60 days after we tell you about it by email and in your dashboard — so your price never rises within 12 months of your start date, however you pay. On request we will align that date with the start of your financial year. You may cancel before then without paying it. A lower price band applies from your next renewal. Material changes to the benefits of a plan you are on are notified per §24.
• Renewals and grace. Your plan renews automatically for the same billing cycle. On the renewal date we charge the renewal from your Garisea wallet, and we remind you 7 days and 1 day before. If your wallet is short on that day, your plan stays live for a grace period of at least 7 days. Any credit to your wallet during grace — a top-up, a bank transfer, a refund or a credit from us — settles the renewal at once, and your plan carries on from its original dates. Grace never adds days to your plan. If the renewal is still unpaid when grace ends, the plan lapses: you are no longer listed, new leads stop and your ads stop serving until you buy a plan again. Your dashboard, billing and history stay available.
• Taxes on your own revenue. Garisea bills you for platform fees and remits the relevant Kenyan taxes on those fees. Taxes on the revenue you earn from your own services or products are your responsibility. Garisea does not file taxes for you and does not act as your tax agent.

This section applies to partners whose category receives customer enquiries (§4). A “lead” is a customer-initiated inquiry routed to you by Garisea. Partners receive these lead types:

• Financing Quote Request — a customer submits a financing inquiry on the platform and it is routed to eligible Finance partners.
• Insurance Quote Request — a customer submits an insurance inquiry and it is routed to eligible Insurance partners.
• Service, parts and detailing enquiries — a customer sends an enquiry from your directory profile. It reaches only your business. Tyre businesses receive these as service enquiries.
• Fuel & energy enquiries — a customer sends an enquiry from your directory profile, for example about fleet cards, lubricants or EV charging. It reaches only your business.
• Offer claims — a new owner claims one of your approved new-owner offers (below).
• Recovery-desk enquiries (finance partners with recovery listings) — a buyer enquires about, or messages you on, a vehicle you are selling on your recovery desk (§13A).

New-owner offers. If your plan includes new-owner offers, you can write an offer for people who have just bought a car through Garisea. Garisea reviews and approves every offer before any buyer sees it, and any edit sends it back for review. A buyer sees approved offers for up to 60 days after buying a car through Garisea, up to six offers per car. Your plan decides where your offer appears in that list, except that the selling dealer's own care business comes first when it has a live offer. You see how many buyers viewed and clicked your offer, never who they were — unless a buyer claims it.

Offer claims. A claim is a lead. It never counts against any allowance, and it carries the buyer's contact details — name, email address and phone number — and the car, so you can contact the buyer to arrange the offer. The buyer is told this before claiming. Each claim has a one-time code beginning GS-. Check the code in your console before you honour it, and mark it used only when you have delivered the offer. The buyer can cancel a claim that hasn't been used, and Garisea may void a claim. The offer is your own promise to the buyer; Garisea isn't a party to it.

The selling dealership. Where a lead concerns a car listed by a dealer, you see the dealership's public profile (its name, logo, city and page link), never its phone number or email.

Enquiries and lead unlocking. Leads are delivered to your dashboard. Every partner plan includes unlimited enquiries — there is no lead quota or monthly allowance, and no Lead Pack is needed. New leads are routed to you only while a paid plan is active. A lead that reaches you while you have no paid plan arrives with the customer's contact details hidden; they are revealed when you buy a plan.

Messaging in the lead thread. You can message the customer in the lead's thread. While a lead's contact details are hidden, you can send one reply, and a message on such a lead that contains a phone number, email address or other contact details is blocked.

Deduplication. Lead deduplication is strict: only one Lead record is created per (customer × lead type × partner). Repeat inquiries from the same customer add a CONTACT_ATTEMPT entry to the lead's activity timeline rather than creating a duplicate lead.

Reassignment of un-responded leads. If you leave a new finance or insurance lead un-responded for an extended period, a Garisea administrator may reassign that lead to another partner offering the same service so the customer still receives a timely response. When this happens, your original lead is closed as unresponsive — which is recorded in your responsiveness metrics — and the customer's contact details are removed from your access. Responding promptly keeps the lead with you. Garisea has no liability to you for a lead reassigned because you did not act on it.

Assigning leads to your team. New leads come to your account, and by default you assign them to your staff yourself. Under Settings → Lead assignment you can instead have each new lead given automatically to the seat with the fewest open leads, and have a lead that is still new and untouched after the number of hours you choose passed on to the next seat. A seat is alerted only about the leads assigned to it; the account owner and managers keep account-wide alerts.

Use of customer data. Customer contact details shared via leads contain personal data and may be used only to respond to that specific inquiry. You may not:

• Add the customer to your mailing list without explicit consent.
• Resell, share, or transfer customer data to any third party.
• Use customer data to enrich your own CRM beyond the scope of the specific inquiry.
• Send marketing SMS or unsolicited follow-ups unrelated to the inquiry.
• Use the customer's details for any purpose after the inquiry is closed.

You are an independent data controller for any customer data that flows beyond the platform — once a phone call, email exchange, or in-person meeting happens off-platform, that data is yours to handle under your own privacy practices (which must themselves comply with the Kenya Data Protection Act 2019). Finance and Insurance partners are additionally responsible for ensuring their handling of customer data complies with any sector-specific regulations applicable to them under Kenyan law.

Lead-followup notes. The dashboard distinguishes between follow-up notes (a single editable column on the Lead) and the activity log (a timeline of every event, including notes you add via “Add Note”). Both are internal to your account.

Fake or spam enquiries. If you believe a lead is fake, spam, bot-generated or off-topic, open a support ticket from your dashboard (Support) with the lead's details. Garisea reviews every report and may act against the account that sent it. Reporting a lead does not return a lead credit or refund any charge. Repeated reports that are not upheld may be counted against you. Every partner plan includes unlimited enquiries, so a fake lead uses up nothing.

Off-platform diversion. You may not solicit customers to take the engagement off Garisea specifically to avoid platform attribution. Normal off-platform continuation of a service engagement is expected and fine — the rule targets diversion, not continuation.

This section applies to finance partners whose plan includes recovery listings (§8). Your owners and managers can list vehicles your organisation has repossessed on your recovery desk, and manage them from the console. Garisea reviews every listing before buyers see it.

• You are the seller. Every sale is between you and the buyer. Garisea isn't a party to it, doesn't take payment for the vehicle, and doesn't inspect or guarantee it. You must have the right to sell each vehicle you list.
• Accurate listings. You're responsible for each listing being accurate and not misleading, including what the price means (a guide, reserve or fixed price), the vehicle's condition, any viewing arrangements, whether it is sold as-is, and its closing date. A listing closes on the date you set, at most 90 days ahead, and then comes off Garisea.
• Never boosted or advertised. Recovery listings appear in search marked as bank recovery sales. They can't be boosted, featured or advertised.
• Enquiries come to you. Buyers' enquiries and messages about your recovery vehicles come to you as the seller, with the buyer's contact details. You handle those details as an independent controller (§22), under the rules in §13.
• Finance requests on your own vehicles. When a buyer asks for finance on one of your recovery vehicles without choosing a lender, the request may reach you first, for a short time, before other lenders. A buyer who chooses a lender always reaches that lender.
• Your listing content. The licence in §16 covers your recovery listings, including their photos and videos.

Garisea reserves the right to review, edit, hide, deprioritize, or remove any profile element, advertisement, message, or other content that violates these Partner Terms, the Acceptable Use Policy, or Kenyan law. Intellectual-property takedown requests follow our DMCA / IP Takedown Policy.

Update requests. Where possible we'll issue an in-dashboard update request first (e.g. “add a missing document,” “update your business description”). You have a reasonable window to action it before the relevant content is hidden.

Suspension grounds include:

• Profile or advertising fraud (false claims about services, misleading pricing, fabricated credentials).
• Impersonation of another business or person.
• Abuse of customer data (off-list marketing, harvesting, re-targeting).
• Repeated Acceptable Use violations across profile content, advertisements, or messages.
• Sustained poor customer experience (high dispute rate, multiple credible complaints, low ratings paired with refusal to engage).
• Payment fraud, chargebacks issued in bad faith, or attempts to game refund rules.
• Off-platform diversion specifically intended to avoid platform attribution.
• Threats, harassment, or hate speech against any user.
• Operating without the required regulatory licences for your partner category (Finance or Insurance partners).

Appeals. If your account or content is actioned, you'll receive an email explaining what happened and how to appeal. Email [email protected] with your business name, the affected item, and your response to the cited reason. Decisions are reviewed by a moderator who was not party to the original action.

For serious violations (fraud, safety risk, illegal content) we may act immediately and review on appeal afterward — protecting customers and the platform from ongoing harm takes priority over procedural sequencing.

Reporting and blocking. You can report customers (for spam, fraud, harassment, off-topic abuse) and block individual customers from contacting your business through the platform. Blocking removes their messages from your inbox and prevents new contacts; it does not hide your public directory profile from them. These controls are available from the relevant conversation or lead in your dashboard.

Customers can leave star + text reviews on your partner profile. Reviews are moderated under Garisea's reviews policy:

• Reviews must be honest and first-hand. We remove reviews shown to be fabricated, paid, or from people who did not actually interact with your business.
• You can reply once per review from the dashboard. Replies are public and subject to the same Acceptable Use rules.
• You can flag a review for moderation if it contains personal data, defamation, hate speech, off-topic material, or is verifiably from a non-customer. Flagged reviews are reviewed by Garisea's moderation team; outcomes are communicated to both parties.
• Soliciting fake positive reviews (paying customers, asking staff to post, using shell accounts) is grounds for badge revocation and account suspension.
• Retaliating against reviewers (publicly naming, posting their data, threatening) is prohibited and may also breach Kenyan defamation and data-protection law.

You grant Garisea a worldwide, non-exclusive, royalty-free, transferable, sub-licensable license to host, display, reproduce, distribute, adapt, and create derivative works of your partner profile content (photos, videos, descriptions, service information, business profile content) for the purpose of operating, promoting, and improving the platform — including:

• Displaying your profile on garisea.com, the mobile apps, and partner directory surfaces.
• Indexing your profile in search engines and generating social media share previews.
• Featuring your business in editorial content, marketing emails, newsletters, and ad creatives that promote the Garisea platform and its partner ecosystem.
• Using your business name and logo in directory, trust, and discovery surfaces.

This license terminates within a reasonable period after you remove the content or close the account, except where content has been validly re-shared by users beyond our control or is required to be retained by law.

You retain all ownership in your content. Garisea retains all ownership in its name, logo, software, designs, search algorithms, badge artwork, and editorial content.

You warrant that: (a) all information in your partner profile, advertisements, and communications is accurate and not misleading; (b) you hold all licences, registrations, and regulatory approvals required to operate in your partner category under Kenyan law; (c) you have the right to grant the IP license in §16; (d) you have the legal authority to enter into these Partner Terms and to bind the organization you represent; (e) your use of the platform does not violate any Kenyan law, any contract you're a party to, or any third-party right; and (f) you will comply with the Kenya Data Protection Act 2019 in your handling of customer data that flows through or beyond the platform.

The platform is provided “as is” and “as available.” Garisea does not warrant uninterrupted operation, error-free functionality, freedom from viruses, or any specific commercial outcome — including guaranteed lead volume, conversion rate, referral traffic, or revenue. Directory placements and advertising appear in algorithmically-determined results. Your plan's included impressions, and any impressions you buy, are an allowance your ads can use, not a promise of delivery (§10). To the maximum extent permitted by Kenyan law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Garisea is a platform operator that connects customers with partner businesses. It is not a party to any service agreement, financing contract, insurance policy, vehicle sale, offer, or other transaction between you and customers. To the maximum extent permitted by Kenyan law, neither Garisea nor Francton Limited nor its directors, employees, contractors, or affiliates will be liable for:

• Any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, lost revenue, lost business opportunity, lost data, or reputational harm.
• Loss arising from a customer's conduct, including false claims, chargebacks, or post-engagement disputes.
• Loss arising from a third party's conduct (other partners, sub-processors, referral recipients).
• Service interruptions caused by maintenance, sub-processor outages (Neon, Upstash, Vercel, Railway, Sentry, iPay, etc.), or events beyond our reasonable control.
• Unauthorized access to your account caused by your failure to keep credentials confidential.
• Any regulatory action, fine, or sanction arising from your failure to hold the required licences or comply with sector regulations applicable to your partner category.

Our total aggregate liability for any direct damages arising out of or relating to these Partner Terms — whatever the cause — is limited to the fees you paid Garisea in the 12 months immediately before the event giving rise to the claim. This limit does not apply to liability that cannot legally be limited under Kenyan law (e.g. liability for death or personal injury caused by our negligence, or for fraud).

You agree to defend, indemnify, and hold harmless Francton Limited and its directors, employees, contractors, and affiliates from any claim, demand, loss, damage, fine, regulatory penalty, or expense (including reasonable legal fees) arising from: your breach of these Partner Terms; your partner profile, advertisements, or other content you publish; your use of customer data outside the scope permitted in §13; your dealings with customers (service agreements, financing or insurance arrangements, vehicles you sell, offers you make, post-engagement disputes); your non-compliance with Kenyan tax, consumer-protection, data-protection, financial-services, or insurance law; or any allegation that your profile, advertising, or conduct infringes a third party's rights.

By you. You can close your account at any time from Settings → Danger zone. Closure triggers Garisea's partner-account deletion flow: profile and personal data, and every staff seat on the account, are removed within 30 days, your directory listing is removed within 7 days (and may be hidden immediately on request), and audit and tax records are retained for the legally required period (see §23). If your wallet holds money when you delete your account, it isn't forfeited: we open a payout request and pay the balance back to you (or your business); we may contact you to confirm where to send it. We keep the contact and payment details needed for that payout until it is made. Outstanding subscription fees for the current period are due. No part of a period you have paid for is refunded, except under the cooling-off on your first plan purchase in our Refund Policy.

By us. Garisea may suspend or close accounts for the reasons in §14. Where possible we'll notify you and offer an appeal window. On termination for cause, unused wallet balance and unconsumed pack credits may be forfeited where you have materially breached these Partner Terms or engaged in fraud.

Survival. Sections that by their nature should survive termination — Intellectual Property, Your Warranties, Disclaimers, Limitation of Liability, Indemnification, Governing Law and Disputes, Miscellaneous — will survive.

When Garisea collects personal data from customers (account data, inquiry content, contact details, search history, browsing activity), Garisea is the data controller for that data and processes it per our customer-facing Privacy Policy.

When a customer's personal data (name, phone, email, message content, inquiry details) is delivered to you through a lead, you become an independent data controller for your use of that data within the permitted scope (§13). You must:

• Process the data only for the specific inquiry it relates to.
• Keep the data secure (no spreadsheet of customer contacts on an unsecured device, no sharing in WhatsApp groups beyond your staff).
• Delete the data when it's no longer needed for the inquiry, subject to any retention requirements you have under Kenyan law.
• Respond to data-subject requests (access, correction, deletion, objection) that the customer makes to you directly, under the Kenya Data Protection Act 2019.
• Notify Garisea promptly if you learn of a personal data breach affecting customer data you obtained through the platform.

Garisea is not your data-processing agent for off-platform interactions, and we do not assume joint-controller liability for your independent handling of the data.

When you close your partner account, Garisea retains certain records for the periods below:

• Invoices, receipts, payment records — 7 years, as required by KRA records-retention rules.
• Audit log (account state changes, moderation actions, data exports, deletions, sensitive settings changes) — 7 years.
• Profile, leads, messages — removed from active systems within 30 days of account closure (some derivatives stay in anonymized aggregate form for analytics).
• Reviews left about you — generally remain live to inform other customers, with the reviewer's display name anonymized to “Former user” if they have themselves deleted their customer account.

Full retention schedule is in our Partner Privacy Notice.

We may update these Partner Terms from time to time. Material changes will be communicated by email at least 30 days before they take effect, with an in-dashboard notice. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the partner dashboard after the effective date is acceptance. If you don't accept a material change, you may cancel before the effective date with no penalty.

These Partner Terms are governed by the laws of the Republic of Kenya. Any dispute arising from or relating to your use of the partner dashboard will first be addressed through good-faith negotiation. Email [email protected] with a clear description of the issue and the outcome you're seeking.

If informal resolution fails, the dispute will be submitted to mediation in Nairobi, Kenya. If mediation also fails, the dispute will be referred to the exclusive jurisdiction of the courts of Kenya, with the High Court in Nairobi as the primary venue.

Nothing in this section prevents either party from seeking urgent injunctive relief from any competent court.

• Entire agreement. These Partner Terms (together with the customer-facing Terms of Service, Acceptable Use Policy, DMCA / IP Takedown Notice, the Partner Privacy Notice, Cookie Policy, and Refund Policy referenced here) constitute the entire agreement between you and Garisea about the partner dashboard, and supersede any prior agreements or representations.
• Severability. If any provision is held unenforceable, the remaining provisions remain in full effect.
• No waiver. Failure to enforce a right in any one instance does not waive the right to enforce it later.
• Assignment. You may not assign or transfer these Partner Terms or your partner account without our prior written consent. We may assign these Partner Terms to a successor in connection with a merger, acquisition, or sale of assets.
• Independent contractors. Nothing in these Partner Terms creates a partnership, joint venture, agency, or employment relationship between you and Garisea.
• Notices. We send notices to the email address on your account. You give us notice at [email protected].
• Force majeure. Neither party is liable for failure to perform due to events beyond reasonable control (natural disaster, war, government action, internet backbone failure, sustained sub-processor outage, pandemic-related restrictions).
• Language. These Partner Terms are in English. Translations are provided for convenience only; the English version governs.

• Partner support: open a support ticket from your dashboard (Support), or email [email protected]
• Legal: [email protected]
• Trust & safety: [email protected]
• Privacy / data-protection: [email protected]
• Operated by: Francton Limited, operating as Garisea