Partner Terms of Service

These Partner Terms of Service (“Partner Terms”) form a binding agreement between Francton LLC, operating as Garisea(“Garisea,” “we,” “us”), and the business or individual who registers a partner account on the Garisea Partner dashboard at partner.garisea.com (“Partner,” “you”).

“Partner” means any business that registers a partner account — a bank or lender, an insurer, a service centre or garage, an auto-parts store, or any other automotive service provider. By creating a partner account, paying for a subscription or pack, or otherwise using the partner dashboard, you accept these Partner Terms. If you don't accept them, don't create an account.

These Partner Terms are in addition to, not in place of, the customer-facing Terms of Service and Acceptable Use Policy at garisea.com. Where the two conflict on partner-specific conduct, these Partner Terms govern.

To open and operate a partner account, you must:

• Be at least 18 years old and legally capable of operating a business in Kenya in your relevant sector.
• Be the business owner, an authorized signatory, or a staff member with written authority to bind the organization.
• Provide a valid business registration certificate (required), and where requested, a KRA PIN and an ID document. Full name, business name, physical address, contact phone, and contact email are also required.
• Hold all licences and regulatory approvals required for your business category — in particular, Finance partners must hold the relevant lending or credit-provider authorizations, and Insurance partners must hold the applicable insurance-business licences under Kenyan law.
• Not have been previously suspended or banned from Garisea for fraud, misrepresentation, or repeated Acceptable Use violations.

Activation is admin-approved. Sign-up creates a pending account. A Garisea moderator reviews each submission (typically within 24 hours) and approves, requests additional information, or rejects. You can complete your profile while pending, but you cannot receive customer leads or appear in the Garisea directory until your account is active.

Activation is not a guarantee of indefinite access — we may suspend or close accounts at any time per §13 below.

A partner account is for a single business entity. If your organization has multiple branches and you want each tracked separately, contact [email protected] before signing up multiple accounts — we'll set the right structure.

You can sign in using email + password, Sign in with Google, or Sign in with Apple. You're responsible for keeping your credentials confidential and for every action taken under your account. Notify us immediately at [email protected] if you suspect unauthorized access.

We temporarily lock the account after 5 failed login attempts in 30 minutes and notify you by email. Sustained suspicious login activity (impossible-travel, brute force) may trigger a longer lockout pending review.

Sharing your dashboard credentials with anyone outside your organization (third-party agencies, off-platform brokers, “ad-management” vendors) is prohibited. If you want delegated access for staff, request additional seats from [email protected].

When you register, you select one of the following partner categories. Your category determines which features, lead types, and monetization options are available to you:

• Finance— banks, lenders, and credit providers offering vehicle financing to customers. Finance partners are “lead partners”: they receive customer financing-inquiry leads and may purchase prepaid lead packs.
• Insurance— insurers and brokers offering motor vehicle insurance products. Insurance partners are “lead partners”: they receive customer insurance-inquiry leads and may purchase prepaid lead packs.
• Service Centre— garages, workshops, and service providers offering vehicle maintenance, repairs, or inspections. Service Centre partners are “visibility partners”: they receive directory listing, profile visibility, referral traffic, and advertising placements.
• Auto Parts— retailers and distributors of vehicle parts and accessories. Auto Parts partners are “visibility partners.”
• Other— other automotive service providers (free-form sub-category). Other partners are “visibility partners.”

To change your category after activation, contact [email protected] — category changes may require re-verification and moderator review.

The dashboard tracks a server-driven profile-completion checklist (business identity, contact channels, physical address, verification documents, and service/product information). Customers see signals from this checklist — the verified-partner badge, contact-channel pills, and business photos. Incomplete profiles are deprioritized in directory ranking and may not be eligible for promoted placement surfaces. Completing the checklist is your responsibility and our recommended path to a fully functional account.

Garisea operates a multi-tier verification badge catalog. Badges signal trust to customers and are issued by Garisea's trust & safety team based on documented criteria (KYC completion, compliance history, dispute rate, customer satisfaction).

• Badges are not for sale. They cannot be purchased independently of a subscription. Where a higher-tier badge is included with a subscription tier, you receive it as part of that tier — the badge itself is not separately priced.
• Badges can be revoked. Any badge can be removed at any time for cause — fraud, repeated AUP violations, sustained poor customer satisfaction, or false statements made during the verification process — without refund of any associated subscription period.
• Badges do not transfer. If your business changes ownership or rebrands, the badge does not automatically carry over. Notify [email protected] so we can revalidate.
• No false display. You may not display a badge (in marketing, on your own website, on signage) that Garisea has not granted you, and you may not modify the Garisea logo or badge artwork.

Garisea offers tiered partner subscriptions. The active tier ladder (as of the “Last updated” date at the top of this page) runs from Basic up to Enterprise:

• Basic — entry tier with core directory visibility and no included badges.
• Standard — paid tier with enhanced profile features and basic verification badge eligibility.
• Business — mid tier with greater lead or advertising capacity, advanced analytics, and ad-credit allowance.
• Premium — top published tier with the highest capacity, priority moderation, premium placement eligibility, and directory sponsorship.
• Enterprise — bespoke arrangements (including API + webhook access and a dedicated account manager) available on request via [email protected].

Exact tier benefits, monthly/annual pricing, and included perks for each tier are shown in the dashboard's Billing section before you commit and may be updated from time to time (with notice for existing subscriptions per §23).

Trials.Every partner may start one lifetime trial on a paid tier (typically the Premium tier for 30 days). The trial converts to a paid subscription on day 30 unless you cancel. You'll receive T-7, T-1, and T+0 reminder emails. Only one trial per partner organization over the account's lifetime — the canStartTrial flag on your account becomes false after first use.

Tier changes. Upgrades take effect immediately and are pro-rated; downgrades take effect at the end of the current paid period. If a downgrade reduces your lead or advertising quota below your current consumption level, active placements or incoming lead capacity are adjusted accordingly (not deleted) and can be restored after you upgrade again.

On top of subscriptions, Garisea sells prepaid packs you can use to augment your reach. The active pack catalog includes:

• Lead Packs(Finance and Insurance partners) — additional customer leads above your subscription tier's included monthly quota (offered in a range of pack sizes). Purchasing a Lead Pack is required to unlock and receive leads once your tier quota is exhausted.
• Ad Packs (all partner categories) — wallet credit spent against advertising placements and sponsored directory surfaces (consumption governed by §9 below).
• Takeover Packs (visibility partners) — premium category- or location-takeover placements for short windows, giving your business prominent exposure across the Garisea platform.

Pack credits do not expire and are not lost when you downgrade your subscription — they sit in your wallet until consumed. Once any credit from a pack has been consumed, the entire pack becomes non-refundable. See our Refund Policy for the full pack-by-pack refund rules.

Packs do not unlock subscription-tier features — they consume from the relevant pool. For example, a Lead Pack adds inbound lead capacity but does not change your subscription tier or grant a badge.

Partners may purchase advertising placements through Ad Packs and Takeover Packs (§8). Advertising on Garisea is available across multiple formats — directory sponsored slots, banner placements, and takeover days — depending on your partner category and subscription tier.

• Creative compliance. All ad creatives you submit must be accurate, not misleading, and compliant with the Acceptable Use Policy and Kenyan advertising standards. Garisea reserves the right to reject or remove non-compliant creatives without refund.
• No guaranteed impressions. Placements run within the window and budget you select. Garisea does not guarantee a specific number of impressions, clicks, or leads from advertising unless explicitly stated in a signed insertion order for Enterprise arrangements.
• Auto-pause. Ad campaigns pause automatically when your wallet balance falls below the configurable threshold (see §10). Campaigns resume when you top up above the threshold.
• Finance and insurance advertising. Finance and Insurance partners must ensure that any advertised products, rates, or terms are accurate and permitted under applicable Kenyan financial-services or insurance regulations. Garisea does not verify regulatory compliance of ad content — that responsibility rests solely with you.

Every partner account has a single wallet that holds prepaid balance. Top-ups (initiated from the Billing screen) are processed via iPay, Kenya's licensed payment service provider. Funds clear to your wallet within minutes of iPay confirmation. Garisea does not see, store, or process card numbers or M-Pesa PINs — only the payment outcome.

Auto-pause threshold. To protect you from accidental over-spend, the dashboard pauses live ad campaigns when your wallet balance falls below a configurable threshold (default Ksh 300). Campaigns automatically resume when you top up above the threshold. You can change the threshold in the Billing → Wallet section.

Wallet upsell flows.The dashboard surfaces three types of upsell prompts at the moments they're relevant: a tier upgrade sheet when you hit a tier capability limit, a quota-exhausted sheet that links to packs when you run out of a metered resource, and a wallet-low banner when campaigns are about to auto-pause. None of these auto-charge — every purchase requires your explicit confirmation.

Wallet withdrawals. Wallet balance is platform credit, not cash deposits. You cannot withdraw wallet balance back to your bank account except in the limited refund cases described in our Refund Policy.

• Pricing. All amounts shown in the dashboard are in Kenya Shillings (KES) unless explicitly marked otherwise. Prices are VAT-inclusive at the rate set by KRA (currently 16%, configurable in admin Settings). Garisea does not add tax on top of the displayed price — the displayed amount is the gross amount you pay.
• Invoices and receipts. Each subscription period and each pack purchase generates a KRA-compliant invoice and receipt with a unique reference, your KRA PIN (if provided), the VAT-inclusive amount, and the portion representing tax. Documents are downloadable from the Billing screen and emailed to your registered address. Maintain these for your own KRA filings.
• Pricing changes. We may change subscription pricing, tier benefits, or pack catalogs. Material price increases for existing subscriptions are notified at least 30 daysbefore they take effect. If you don't accept the change, you may cancel before the effective date with no penalty.
• Failed payments. If a recurring subscription charge fails, we retry over the following 72 hours. If retries fail, the subscription enters past-due. After a configurable grace period the account drops to the entry tier until the balance is settled. Features or capacity above the entry tier are suspended, not deleted.
• Taxes on your own revenue. Garisea bills you for platform fees and remits the relevant Kenyan taxes on those fees. Taxes on the revenue you earn from your own services or products are your responsibility. Garisea does not file taxes for you and does not act as your tax agent.

This section applies to Finance and Insurance partners (“lead partners”). A “lead” is a customer-initiated inquiry routed to you by Garisea. Garisea recognizes two lead types for partners:

• Financing Quote Request — a customer submits a financing inquiry on the platform and it is routed to eligible Finance partners.
• Insurance Quote Request — a customer submits an insurance inquiry and it is routed to eligible Insurance partners.

Lead unlocking. Leads are delivered to your dashboard. Finance and Insurance partners must have an active subscription with available lead quota — or a Lead Pack with remaining credits — to receive and unlock incoming leads.

Deduplication. Lead deduplication is strict: only one Lead record is created per (customer × lead type × partner). Repeat inquiries from the same customer add a CONTACT_ATTEMPT entry to the lead's activity timeline rather than creating a duplicate lead.

Use of customer data. Customer contact details shared via leads contain personal data and may be used only to respond to that specific inquiry. You may not:

• Add the customer to your mailing list without explicit consent.
• Resell, share, or transfer customer data to any third party.
• Use customer data to enrich your own CRM beyond the scope of the specific inquiry.
• Send marketing SMS or unsolicited follow-ups unrelated to the inquiry.
• Use the customer's details for any purpose after the inquiry is closed.

You are an independent data controller for any customer data that flows beyond the platform — once a phone call, email exchange, or in-person meeting happens off-platform, that data is yours to handle under your own privacy practices (which must themselves comply with the Kenya Data Protection Act 2019). Finance and Insurance partners are additionally responsible for ensuring their handling of customer data complies with any sector-specific regulations applicable to them under Kenyan law.

Lead-followup notes. The dashboard distinguishes between follow-up notes (a single editable column on the Lead) and the activity log(a timeline of every event, including notes you add via “Add Note”). Both are internal to your account.

Disputes (fake / invalid leads). If you believe a lead is fake, malicious, or invalid (bot-generated, spam, off-topic), you can dispute it from the lead detail screen. Garisea reviews disputes; confirmed-invalid leads are credited back to your monthly quota or lead pack balance. Repeat baseless disputes may be counted against you.

Off-platform diversion. You may not solicit customers to take the engagement off Garisea specifically to avoid platform attribution. Normal off-platform continuation of a service engagement is expected and fine — the rule targets diversion, not continuation.

Garisea reserves the right to review, edit, hide, deprioritize, or remove any profile element, advertisement, message, or other content that violates these Partner Terms, the Acceptable Use Policy, or Kenyan law. Intellectual-property takedown requests follow our DMCA / IP Takedown Policy.

Update requests.Where possible we'll issue an in-dashboard update request first (e.g. “add a missing document,” “update your business description”). You have a reasonable window to action it before the relevant content is hidden.

Suspension grounds include:

• Profile or advertising fraud (false claims about services, misleading pricing, fabricated credentials).
• Impersonation of another business or person.
• Abuse of customer data (off-list marketing, harvesting, re-targeting).
• Repeated Acceptable Use violations across profile content, advertisements, or messages.
• Sustained poor customer experience (high dispute rate, multiple credible complaints, low ratings paired with refusal to engage).
• Payment fraud, chargebacks issued in bad faith, or attempts to game refund rules.
• Off-platform diversion specifically intended to avoid platform attribution.
• Threats, harassment, or hate speech against any user.
• Operating without the required regulatory licences for your partner category (Finance or Insurance partners).

Appeals.If your account or content is actioned, you'll receive an email explaining what happened and how to appeal. Email [email protected] with your business name, the affected item, and your response to the cited reason. Decisions are reviewed by a moderator who was not party to the original action.

For serious violations (fraud, safety risk, illegal content) we may act immediately and review on appeal afterward — protecting customers and the platform from ongoing harm takes priority over procedural sequencing.

Reporting and blocking. You can report customers (for spam, fraud, harassment, off-topic abuse) and block individual customers from contacting your business through the platform. Blocking removes their messages from your inbox and prevents new contacts; it does not hide your public directory profile from them. These controls are available from the relevant conversation or lead in your dashboard.

Customers can leave star + text reviews on your partner profile. Reviews are moderated under Garisea's reviews policy:

• Reviews must be honest and first-hand. We remove reviews shown to be fabricated, paid, or from people who did not actually interact with your business.
• You can reply once per review from the dashboard. Replies are public and subject to the same Acceptable Use rules.
• You can flag a reviewfor moderation if it contains personal data, defamation, hate speech, off-topic material, or is verifiably from a non-customer. Flagged reviews are reviewed by Garisea's moderation team; outcomes are communicated to both parties.
• Soliciting fake positive reviews (paying customers, asking staff to post, using shell accounts) is grounds for badge revocation and account suspension.
• Retaliating against reviewers (publicly naming, posting their data, threatening) is prohibited and may also breach Kenyan defamation and data-protection law.

You grant Garisea a worldwide, non-exclusive, royalty-free, transferable, sub-licensable license to host, display, reproduce, distribute, adapt, and create derivative works of your partner profile content (photos, videos, descriptions, service information, business profile content) for the purpose of operating, promoting, and improving the platform — including:

• Displaying your profile on garisea.com, the mobile apps, and partner directory surfaces.
• Indexing your profile in search engines and generating social media share previews.
• Featuring your business in editorial content, marketing emails, newsletters, and ad creatives that promote the Garisea platform and its partner ecosystem.
• Using your business name and logo in directory, trust, and discovery surfaces.

This license terminates within a reasonable period after you remove the content or close the account, except where content has been validly re-shared by users beyond our control or is required to be retained by law.

You retain all ownership in your content. Garisea retains all ownership in its name, logo, software, designs, search algorithms, badge artwork, and editorial content.

You warrant that: (a) all information in your partner profile, advertisements, and communications is accurate and not misleading; (b) you hold all licences, registrations, and regulatory approvals required to operate in your partner category under Kenyan law; (c) you have the right to grant the IP license in §15; (d) you have the legal authority to enter into these Partner Terms and to bind the organization you represent; (e) your use of the platform does not violate any Kenyan law, any contract you're a party to, or any third-party right; and (f) you will comply with the Kenya Data Protection Act 2019 in your handling of customer data that flows through or beyond the platform.

The platform is provided “as is” and “as available.” Garisea does not warrant uninterrupted operation, error-free functionality, freedom from viruses, or any specific commercial outcome — including guaranteed lead volume, conversion rate, referral traffic, or revenue. Directory placements and advertising appear in algorithmically-determined results and we do not commit to specific impression counts beyond what is explicitly purchased in a Pack. To the maximum extent permitted by Kenyan law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Garisea is a platform operator that connects customers with partner businesses. It is not a party to any service agreement, financing contract, insurance policy, or other transaction between you and customers. To the maximum extent permitted by Kenyan law, neither Garisea nor Francton LLC nor its directors, employees, contractors, or affiliates will be liable for:

• Any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, lost revenue, lost business opportunity, lost data, or reputational harm.
• Loss arising from a customer's conduct, including false claims, chargebacks, or post-engagement disputes.
• Loss arising from a third party's conduct (other partners, sub-processors, referral recipients).
• Service interruptions caused by maintenance, sub-processor outages (Neon, Upstash, Vercel, Railway, Sentry, iPay, etc.), or events beyond our reasonable control.
• Unauthorized access to your account caused by your failure to keep credentials confidential.
• Any regulatory action, fine, or sanction arising from your failure to hold the required licences or comply with sector regulations applicable to your partner category.

Our total aggregate liability for any direct damages arising out of or relating to these Partner Terms — whatever the cause — is limited to the fees you paid Garisea in the 12 months immediately before the event giving rise to the claim. This limit does not apply to liability that cannot legally be limited under Kenyan law (e.g. liability for death or personal injury caused by our negligence, or for fraud).

You agree to defend, indemnify, and hold harmless Francton LLC and its directors, employees, contractors, and affiliates from any claim, demand, loss, damage, fine, regulatory penalty, or expense (including reasonable legal fees) arising from: your breach of these Partner Terms; your partner profile, advertisements, or other content you publish; your use of customer data outside the scope permitted in §12; your dealings with customers (service agreements, financing or insurance arrangements, post-engagement disputes); your non-compliance with Kenyan tax, consumer-protection, data-protection, financial-services, or insurance law; or any allegation that your profile, advertising, or conduct infringes a third party's rights.

By you.You can close your account at any time from Settings → Danger Zone. Closure triggers Garisea's partner-account deletion flow: profile and personal data are removed within 30 days, your directory listing is removed within 7 days (and may be hidden immediately on request), and audit and tax records are retained for the legally required period (see §22). Outstanding subscription fees for the current period are due. Unused subscription time is refundable only within the cooling-off window in our Refund Policy.

By us.Garisea may suspend or close accounts for the reasons in §13. Where possible we'll notify you and offer an appeal window. On termination for cause, unused wallet balance and unconsumed pack credits may be forfeited where you have materially breached these Partner Terms or engaged in fraud.

Survival. Sections that by their nature should survive termination — Intellectual Property, Your Warranties, Disclaimers, Limitation of Liability, Indemnification, Governing Law and Disputes, Miscellaneous — will survive.

When Garisea collects personal data from customers (account data, inquiry content, contact details, search history, browsing activity), Garisea is the data controller for that data and processes it per our customer-facing Privacy Policy.

When a customer's personal data (name, phone, email, message content, inquiry details) is delivered to you through a lead, you become an independent data controller for your use of that data within the permitted scope (§12). You must:

• Process the data only for the specific inquiry it relates to.
• Keep the data secure (no spreadsheet of customer contacts on an unsecured device, no sharing in WhatsApp groups beyond your staff).
• Delete the data when it's no longer needed for the inquiry, subject to any retention requirements you have under Kenyan law.
• Respond to data-subject requests (access, correction, deletion, objection) that the customer makes to you directly, under the Kenya Data Protection Act 2019.
• Notify Garisea promptly if you learn of a personal data breach affecting customer data you obtained through the platform.

Garisea is not your data-processing agent for off-platform interactions, and we do not assume joint-controller liability for your independent handling of the data.

When you close your partner account, Garisea retains certain records for the periods below:

• Invoices, receipts, payment records — 7 years, as required by KRA records-retention rules.
• Audit log (account state changes, moderation actions, data exports, deletions, sensitive settings changes) — 7 years.
• Profile, leads, messages — removed from active systems within 30 days of account closure (some derivatives stay in anonymized aggregate form for analytics).
• Reviews left about you— generally remain live to inform other customers, with the reviewer's display name anonymized to “Former user” if they have themselves deleted their customer account.

Full retention schedule is in our Partner Privacy Notice.

We may update these Partner Terms from time to time. Material changes will be communicated by email at least 30 daysbefore they take effect, with an in-dashboard notice. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the partner dashboard after the effective date is acceptance. If you don't accept a material change, you may cancel before the effective date with no penalty.

These Partner Terms are governed by the laws of the Republic of Kenya. Any dispute arising from or relating to your use of the partner dashboard will first be addressed through good-faith negotiation. Email [email protected] with a clear description of the issue and the outcome you're seeking.

If informal resolution fails, the dispute will be submitted to mediation in Nairobi, Kenya. If mediation also fails, the dispute will be referred to the exclusive jurisdiction of the courts of Kenya, with the High Court in Nairobi as the primary venue.

Nothing in this section prevents either party from seeking urgent injunctive relief from any competent court.

• Entire agreement. These Partner Terms (together with the customer-facing Terms of Service, Acceptable Use Policy, DMCA / IP Takedown Notice, the Partner Privacy Notice, Cookie Policy, and Refund Policy referenced here) constitute the entire agreement between you and Garisea about the partner dashboard, and supersede any prior agreements or representations.
• Severability. If any provision is held unenforceable, the remaining provisions remain in full effect.
• No waiver. Failure to enforce a right in any one instance does not waive the right to enforce it later.
• Assignment. You may not assign or transfer these Partner Terms or your partner account without our prior written consent. We may assign these Partner Terms to a successor in connection with a merger, acquisition, or sale of assets.
• Independent contractors. Nothing in these Partner Terms creates a partnership, joint venture, agency, or employment relationship between you and Garisea.
• Notices. We send notices to the email address on your account. You give us notice at [email protected].
• Force majeure. Neither party is liable for failure to perform due to events beyond reasonable control (natural disaster, war, government action, internet backbone failure, sustained sub-processor outage, pandemic-related restrictions).
• Language. These Partner Terms are in English. Translations are provided for convenience only; the English version governs.

• Partner support: [email protected]
• Legal: [email protected]
• Trust & safety: [email protected]
• Privacy / data-protection: [email protected]
• Operated by: Francton LLC, Nairobi, Kenya